Dealer Portal FAQ
How do I create an account?
If you are an existing Tech Gear 5.7 dealer, an account was created and emailed to you already. If you did not receive or lost your credentials, please email firstname.lastname@example.org.
How do I become a Tech Gear - 5.7 dealer?
- Apply at techgear5-7.com/dealer-application. We typically process applications in 2-3 business days.
- Once approved, our customer service team will send credit documents, term sheets and our dealer agreement. Once those have been signed, your Tech Gear dealer account will be active and you’ll be able to order online 24/7.
Where do I login?
You can login, place orders and find dealer resources at techgear5-7.com/dealer-ordering.
Where do I order for Fieldsheer and Mobile Warming?
Once you are logged in, you can place orders for both brands at techgear5-7.com/dealer-ordering. Please note, you must be logged in to view the ordering page. Once logged in, you’ll see your dealer price listed for each product.
Can I order both brands in one order?
Yes! You can mix and match your order.
What order amount qualifies for Free Shipping?
Orders under $300 will be charged a flat $15 shipping fee. Orders over $300 will receive free UPS ground shipping.
After I place an order, when will it ship?
Orders placed before 12pm CST Mon-Fri will be shipped the same day. After 12pm CST, orders will be shipped the following business day.
How long does it take to ship to my location?
We ship out of Indianapolis Indiana, transit times can be viewed on this map: https://bit.ly/2NF7v19
Can I drop ship orders from the Dealer Portal to my customer direct?
No, please keep your ship to address to one of your retail locations.
Where can I find product descriptions, images, catalogs and other dealer resources?
You can find dealer resources once you are logged in at techgear5-7.com/resources. Please note, you must be logged in to see this page.
When should I use the dealer portal and when should I submit a manual order with my rep or via email to Tech Gear?
We would love if all our dealers ordered through the online dealer portal. The dealer portal is synced with our internal operations to insure your order is inputted and shipped in a timely manner.
That said, if you have a special request, such as overnight shipping or an order over $10,000 with certain packaging requirements, please contact our Customer Service team at email@example.com.
Our goal is to make everything as automated and seamless as possible.
Are my terms and shipping details configured per my dealer agreement?
Yes, per your dealer agreement, you pricing will automatically be set upon logging in. For orders under $300, you will be charged a flat fee of $15 for us to ship UPS ground. Orders over $300 will receive free UPS ground shipping.
New in this portal is the ability to pay via credit or debit card. For orders under $500, we are asking dealers to pay via credit or debt to reduce the amount of paperwork and follow up needed. For orders over $500, you will have the option to pay via your Net terms.
What if I have other questions?
Please contact our customer service team at firstname.lastname@example.org.